Refund policy

Last updated: 23 February 2026

Thank you for shopping with us. We value your trust and strive to provide the best products and service. Please read our return and refund policy carefully.

Return Policy

We accept returns only under the following conditions:

βœ… Eligible Returns:

A return request will be accepted if:

  • The product is damaged on delivery

  • The product is defective

  • The wrong product was delivered

  • The product has missing parts/accessories

  • The product is not as described

πŸ“… Return request time:
Customers must raise a return request within 48 hours of delivery.

❌ Non-Returnable Items:

We do not accept returns for:

  • Change of mind

  • Wrong size/variant ordered by customer

  • Color difference due to screen resolution

  • Personal use / hygiene products

  • Products damaged due to customer handling

  • Discounted or sale items (unless damaged or defective)

Return Process

To request a return, contact us at:

πŸ“§ Email: anshmarts@gmail.com

Please include:

  • Order ID

  • Clear product images/videos

  • Reason for return

Our team will verify and respond within 24–48 hours.

Refund Policy

Once your return request is approved:

πŸ’³ Refund Method:

  • Original payment method, or

  • Store credit, or

  • Replacement product

⏳ Refund processing time: 5–10 business days after approval.

Shipping Charges

  • If the issue is from our side (damaged/defective/wrong item):
    πŸ‘‰ Return shipping cost will be borne by us

  • If return is due to customer reason:
    πŸ‘‰ Return shipping cost will be borne by the customer

Cash on Delivery (COD) Orders

For COD orders:

  • Refunds will be processed via UPI / bank transfer

  • Customers must provide correct bank/UPI details

Cancellation Policy

Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation is not possible.

Important Conditions

  • Product must be unused

  • Must be in original packaging

  • Must include all tags, accessories, and invoice

  • We reserve the right to reject any return if conditions are not met

Contact Information

For any return or refund queries:

πŸ“§ Email: anshmarts@gmail.com
πŸ“ž Phone/WhatsApp: 7994726155
🌐 Website: anshmart.com